Buyer Protection - 14-Day Money-Back Guarantee

At Snug Luna, we want you to be completely satisfied with your purchase. We understand that sometimes things don’t work out, so we offer a 14-day money-back guarantee to give you peace of mind when shopping with us.

Our Promise to You:

If you're not fully satisfied with your Snug Luna product, you can return it within 14 days from the date of delivery.

The product must be in its original condition and free from any damage. We kindly ask that the item be returned with no excessive wear or alterations.

How to Request a Return:

Contact Us: Reach out to our customer service team at info@snugluna.com within 14 days of receiving your order to initiate a return.

Return the Product: After we approve your return, simply ship the product back to us. We’ll provide you with the return details.

Refund Process: Once we receive the returned item, we’ll process your refund to the original payment method within 5-7 business days.

What’s Not Covered:

The item must be returned in like-new condition and free of any damage.

Products that show signs of significant wear or alteration are not eligible for return.

We’re committed to ensuring you’re happy with your Snug Luna purchase. If you have any questions, feel free to reach out!

Thank you for choosing Snug Luna—where baby sleep and parent peace of mind come first.